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PRIVACY & SECURITY STATEMENT INTERKENT is committed to protecting the personal privacy of our customers, and observes the National Privacy Principles pursuant to the Commonwealth Privacy Act 1988. Personal information about our customers, including your name, address, telephone number and other personal details will be handled appropriately, and you may contact us at any time to request details about what information we hold, or to request it to be changed or deleted. INTERKENT will only collect the personal information about a customer that we need to do business with the customer. This will usually be a name, address, contact telephone number, e-mail address, delivery details and purchasing information (for example the items being purchased or placed as a special order) INTERKENT does not sell or rent personal information about our customers, including names, addresses and telephone numbers, to any outside person or organisation. INTERKENT will only ever use a customer's personal information for INTERKENT marketing purposes if we have first requested and received your permission to do so. INTERKENT does not collect personal information unless it is necessary for us to carry out our functions and activities as a commercial trading company. We only collect such information by lawful and fair means and in an unobtrusive way. INTERKENT will let you know; when we collect information about you; and what information we collect and hold about you and why we collect such information; and how that information is used by us and any organisations, or types of organisations that the information would usually be disclosed to; and if the law requires the collection of such information; and the consequences, if any, of you not disclosing such information; and that you can access such information and how you can access such information; and how you can correct such information if it is not correct. Personal information is requested or collected only when it is required to assist you in efficiently completing your transaction or in handling your enquiry. Generally, there is no obligation to provide us with any of the personal information that we may request, however if you choose not to provide us with the requested information we may not be able to offer the requested service, or we may not be able to handle it as efficiently for you. Cookies INTERKENT automatically receives and records information on our Internet Server logs from your Internet browser including your Internet Provider address and cookie information. 'Cookies" are small files that your web browser places on your computer's hard drive and which enable us to monitor your use of our website. This assists us to develop the site further based on our customer's use of it. The cookies do not allow us to gather any personal information that would identify you or your e-mail address. You have the option of setting your web browser to reject cookies; however this may impact negatively on your experience of this website. Links to other sites This site may from time to time contain links to other websites. INTERKENT is not responsible for the privacy practices or the content of any linked website. You should be aware that you must read the Privacy Statement related to that site. The INTERKENT Privacy Statement relates only to the INTERKENT website. Disclosure of personal information INTERKENT will use and disclose your personal information for the primary purposes of our business as a commercial trader to facilitate your purchase or in providing the service you have requested, where you consent to such disclosure, or where such disclosure is permitted by the Privacy Act. The personal information you provide will not be disclosed to any organisation, except: To our providers of website hosting, order processing and fulfillment services as may be required to process and dispatch your order Australia Post or a courier company contracted to affect delivery of your purchase. Our accountants if required in the course of their audit procedures as required or authorised by law. Any third party to whom this information is disclosed will only be able to utilise the information for the sole purpose of enabling the third party to manage and host INTERKENT website, to fulfil and effect delivery of your purchase, and to ensure the accuracy and validity of INTERKENT records as well as the proper accounting of the same. We will not otherwise provide your personal information to a third party without your approval except in cases required or authorised by law. INTERKENT Privacy Complaint Process If you are concerned with the way INTERKENT has handled your personal information, please contact our Privacy Officer. To assist the prompt investigation of your complaint we will make available to you a privacy complaint form, which you will be required to complete and return to us. If we have not handled your personal information in an appropriate way we will take steps to remedy your concerns promptly. If you are still concerned, you may contact the Privacy Commissioner. How can you access your personal information? INTERKENT will reasonably attempt to ensure that the personal information we hold about you is accurate, up to date, and complete. To assist us to do this please provide us with the correct information and inform us if there is any change in your details. Please contact us if you would like access to the personal information that we hold about you, if you would like to update it, or if you believe that the personal information we hold about you is incomplete or inaccurate. To protect your privacy and security we may need to take reasonable steps to verify your identity before granting access or making corrections. If you have any other enquiry about our privacy policies or procedures, or if you have a query or concern about a privacy matter, please contact: By e-mail: kent@melbpc.org.au INTERKENT