IT SETUP
We are set up to provide every aspect of your IT infrastructure
needs.
We can:
assess your cabling & equipment needs.
assess your software requirements.
assess your connectivity needs.
provide any software & equipment you need.
arrange your ISP & set up your connectivity.
InterKent is a single service that can provide the advice,
equipment, software, installation & setup for your total IT
infrastructure.
Including:
Servers (file, email, backup, etc.).
Firewall/s.
LAN, WAN, VPN set up.
Desktop computers.
Screens, printers & auxiliary equipment.
If it’s Information Technology related, we can help assess what will help you best! Our clients call us
with a range of requests:
Early assessment and advice is a key to many of these queries. If you’re planning IT changes or have
a problem, the sooner you get advice the better.
As a general rule, we're happy to offer an initial hour of consultation for free. You get to assess us, we
get to assess the job to see if we're the best people to help (or we'll refer you to the most appropriate
service) with no strings attached!
IT SUPPORT
InterKent provides comprehensive IT support for a range of small to medium organisations:
Support Agreements
Where you choose to arrange a support agreement, we proactively monitor the status of your server,
your ISP connection and any other relevant services, offer our services at a discounted rate and
provide tailored documents to assist you in trouble-shooting for yourself. By actively monitoring your
services, we can assist in identifying recurring problems, can often resolve problems remotely and we
gain a more thorough understanding of your set-up ensuring more efficient support.
Help Desk
Problem occurs – you call! Wherever we can, we assist over the phone – saving the time and cost of
travel. “Phone solvable” queries vary from simple software glitches (“Word seems to be behaving
strangely!”) to assessment and recovery of ISP outages. For many clients, we install remote software
to enable real time visuals and control of your individual PC – we can then discuss problems on your
PC with the technician and the end-user both viewing the same screen.
On-Site Technical Support
For many areas of assistance, it’s more practical and easier to have a Technician visit you. We can
usually have someone on–site the same day as a request is made – and if it’s urgent, we’re happy to
offer a premium service.
IT SALES
Whatever Information Technology Equipment you’re looking to purchase, we sell it. InterKent re-sells
for most major brand name IT equipment and a range of distributors. Whatever the equipment is, we’ll
provide it or help with advice on what will best suits your needs.
Servers
Desktops
Firewalls
Cabinets
Minor peripherals – mouse, keyboard, speakers, etc
Screens
Modems
Switches
Printers
Scanners
Uninterruptible Power Supplies (UPS)
Software
We also re–sell software and are happy to advise on the software that will best suit your needs. Where
most suitable, InterKent uses some open source software – and also sells:
Office
Windows
Sophos Anti Virus
Xara
Acrobat
IT SOLUTIONS
I need a new printer -
What’s best on the market?
My anti virus software has ‘spat
the dummy’ -
What should I do?
I’m setting up a new office -
Can you help work out what I
need?
My laptop won’t print to my
printer on the network -
Can you fix it?
I’ve got a message saying I’ve
got a virus? -
Can you work out if I have?
When I open files on my
network, they open very slowly -
What’s wrong?
I need a risk management plan
for backing up –
Can you help?
My back-up has run out of
room!
3 locations, all need to access
the same information -
What’s the most cost effective,
secure & appropriate way to
make this happen?
I’m building a business based
on the internet -
Can you integrate my website &
my business processes?
10+ GB
